FSR is a leading provider of premier talent for credit unions (Direct -Hire) specifically recruiting for the credit union industry. Our experienced placement professionals have an unparalleled understanding of our client’s business culture and candidate expectations. We expertly match our candidates talent to our clients need for any all staff levels within the credit union organization, from teller to CEO we can make it happen for you.
We are seeking a hands-on, customer-focused Branch Manager to lead the daily operations of our retail Bedford branch while driving new business and building strong client relationships.
This role is responsible for managing branch performance, developing new business opportunities, and ensuring a high level of service and professionalism for every customer interaction. The ideal candidate brings a balance of leadership, operational knowledge, and a strong commitment to customer experience.
What You’ll Do
Lead Branch Operations
• Oversee daily branch operations including end-of-day processes, balancing, and audits of teller drawers and vaults
• Order and manage branch cash levels
• Open and maintain deposit accounts and assist with loan processing
• Ensure operational accuracy, efficiency, and compliance
Support & Lead the Team
• Serve as Teller Supervisor, providing approvals and guidance
• Assist with employee training and development
• Conduct performance reviews and address employee concerns as needed
• Foster a professional, team-oriented environment
Drive Business Development
• Identify, recruit, and retain profitable customers
• Promote and cross-sell deposit products including CD’s, IRA’s, and consumer loans
• Build relationships with both new and existing customers to grow the branch
Deliver Exceptional Customer Service
• Respond to customer inquiries in person and by phone
• Assist with account questions, transactions, and service requests
• Address customer concerns and ensure timely resolution
• Refer customers to appropriate specialists when needed
Handle Transactions & Account Support
• Process deposits, withdrawals, wires, and other transactions accurately
• Verify documentation and ensure proper endorsements
• Assist with account maintenance and updates
Support Lending Activities
• Interview consumer loan applicants
• Collect and organize documentation for loan files
Resolve Electronic Banking Issues
• Assist customers with debit card inquiries, reissues, and PIN resets
• Handle ATM and debit card disputes
Ensure Compliance & Risk Management
• Approve daily NSF items in accordance with bank policy
• Maintain compliance with all internal policies and regulatory requirements
• Properly document any exceptions
What We’re Looking For
Required:
Skills & Strengths
• Strong interpersonal and customer service skills
• Solid math and clerical abilities
• Ability to multi-task and stay organized in a fast-paced environment
• Working knowledge of Microsoft Word and Excel
What Success Looks Like
• Accurate, organized, and efficient work
• Strong customer relationships and service delivery
• Ability to lead, support, and develop team members
• Consistent adherence to policies and compliance standards
Why This Opportunity
This is a great opportunity for a motivated professional who enjoys leading a team, building relationships, and making a direct impact on branch performance. You’ll play a key role in both the customer experience and the continued growth of the branch.
What We Offer: $65-75K annually
BENEFITS:
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