Job Description

Technical Account Manager Overview

We are seeking a Technical Account Manager with a strong background in physical security systems, including CCTV, intrusion detection, access control, and emergency nurse call systems. This individual will serve as the primary liaison between our company and our clients, driving growth by identifying opportunities, building relationships, and ensuring our solutions align with client needs. This role requires a balance of technical expertise, account management, and consultative sales, supporting both existing client accounts and new business opportunities.

Technical Account Manager Responsibilities

• Develop and manage client relationships, serving as the primary point of contact for key accounts
• Generate new business opportunities by expanding within existing accounts
• Collaborate with clients to understand business challenges and align solutions across physical security and managed services
• Leverage knowledge of CCTV, intrusion, fire, and nurse call systems to design tailored solutions
• Stay current with new security technologies, products, and industry trends to advise clients effectively
• Partner with technical teams to ensure client needs are accurately translated into deliverables
• Identify opportunities for up-selling and cross-selling across the security and IT service portfolio

Technical Account Manager Qualifications

• 2-4 years of technical sales or account management experience in security or related industries
• Strong knowledge of CCTV, fire systems, intrusion detection, access control, or emergency nurse call systems
• Must have experience in account management
• Excellent communication and relationship-building skills
• Be able to work at a fast-paced environment
• Strong technical aptitude with digital and security technologies
• Commercially minded with a focus on delivering measurable client and business outcomes

About K Group Companies

K Group is a locally owned and operated technology service provider that was established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, while remaining especially focused on our home state of Michigan. Our expertise spans a wide spectrum of technologies and services, ensuring that we deliver exceptional solutions at the highest level of quality. Rooted in principles of excellence and creativity, our culture is dedicated to fostering collaboration, innovation, and inclusivity.

Why Work Here?

“Great, focused, team environment.”

For more than 40 years, K Group Companies has been one of West Michigan’s premier technology providers. From Managed IT services to physical security integration, our team has established itself as a known, trusted advisor to our community.

As a local, 3rd generation family-owned business, we pride ourselves in reliable, intentional, and committed relationships with our customers - and each other!

Whether we are helping customers secure their environment, beating each other at Mario Kart in our Team Zone arcade, or grabbing lunch at our local BBQ restaurant, we delight in collaboration and making a difference as a team. We truly believe that we are better together!

Compensation And Benefits

• Competitive base salary based on experience
• Bonus and commission programs
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VTO)
• 100% employer paid family health insurance premium
• 100% employer paid disability insurance
• 100% employer paid dental & vision insurance
• 401k with Safe Harbor contributions from company annually
• Profit sharing opportunities

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