Job Description

Balance Physical Therapy & Human Performance Center strives to be the most patient-focused, result-oriented rehabilitation facility on the Central Coast. Be part of a growing out-of-network practice that is 100 percent owned by physical therapists.

The Patient Care Coordinator position is responsible for patient care to answering phone, scheduling initial evaluations as well as follow up appointments, verifying insurance, entering referrals, efficiently and accurately utilizes the software that the Patient Care Coordinator is responsible for, and to ensure that all statistical data is tracked and kept up to date. Enthusiastic work ethic, attention to detail, strong multitasking and time management skills, and a friendly and compassionate demeanor are essential.

Essential Job Functions

• Assists patients in preparation for treatment, patient reminder calls, preparing necessary paperwork, patient financial responsibilities and authorizations and scanning in all the required documentation into the patient’s chart

• Document in medical records, when necessary, to explain reason for cancellations, changes in the physical therapy schedules, changes in customer accounts, insurance status etc.;

• Personal statistics entry

• Effectively communicates via phone with customers, employees and vendors using exemplary customer service skills

• Update referring clinics and w/comp carriers with updated evaluation reports, progress reports and discharge reports

• Manage prescription log/new patients referred in Clinicient Dashboard

• Check-In, reschedule patients and collect co-pays/patient payments on accounts

• Follow up with submission of authorization requests, pending authorizations, and continuation of treatment

• Properly complete timesheet, card swipe, or thumb print daily

• Regular, consistent, and predictable attendance per BALANCE PT’s attendance and punctuality policy

• Responsible for attention to detail, organization, cleanliness, strong multitasking and time management skills

• All other duties as assigned (IE: Training staff, ordering supplies etc.)

Knowledge, Skills, and Abilities

• Efficient and accurate 10-key skills (120 SPM) strokes per minute or (7,000 KPH) keystrokes per hour

• Bilingual English/Spanish (Spoken & Written).

• Knowledge and understanding of HIPPA regulations

• Ability to successfully complete training.

• Ability to observe, evaluate, and record conditions, reactions, and changes in the physical condition of patients.

• Ability to maintain appropriate attitude and conduct necessary to the welfare of patients.

• Ability to create and maintain records and write brief reports.

• Ability to professionally and effectively communicate.

• Ability to explain instructions and guidelines to others effectively.

• Ability to determine work priorities.

• Skill to perform computer & data entry functions

• Able to operate office equipment, including but not limited to keyboard, copier, telephone, fax machine and calculator

Education and Experience

• High School Diploma or Equivalency

• 2 years of clerical experience in medical field

• Basic computer skills in Word and Excel

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