Job Description
Travel Tech Engineer Depot Management
Onsite to East Moline IL 61244
$30-32/hr MAX - no flex
*Travel required at least 1-2 times per month or as business determines to deploy laptops - Expenses included
Client Kit
BGV Initiated
Travel Requirements (please confirm travel in submissions):
Team of 5: working with 4 other travel techs to travel and deploy laptops/desktops in client office and factories when these machines get build and shipped to those offices through courier.
This is a Travel Tech role; travel may be required at least once a month or once every 1 2 months depending on client direction.
Client covers travel expenses (air/hotel/meals etc.) and it is billable to the client.
Candidates must be comfortable traveling within Iowa/Illinois and occasionally cross-state (e.g. Kansas).
Top 3 Skills:
- Hands-on experience in Depot Management/Configuration Center operations.
- Strong knowledge of End-User Device Lifecycle Management (laptops desktops AV smart devices).
- Working experience with Microsoft ecosystem and device management tools
Key Responsibilities:
- Perform imaging re-imaging configuration and setup of laptops desktops AV devices and smart devices.
- Execute device refresh replacement and lifecycle management activities in a depot/configuration center environment.
- Provide break/fix troubleshooting and hardware repair for laptops and desktops including coordination with OEM warranty providers.
- Manage asset tagging barcoding assignment and accurate inventory tracking across locations.
- Maintain and update asset movement device status and lifecycle records in ServiceNow.
- Conduct monthly inventory audits and reconcile physical assets with system records.
- Support shipping and receiving activities including device staging packaging and coordination with logistics teams.
- Track and execute project-based deployment work ensuring adherence to defined priorities timelines and guidelines.
- Update tickets tasks and project records in ServiceNow ensuring data accuracy and audit readiness.
- Collaborate effectively with IT support teams configuration centers and shipping/receiving departments.
- Communicate clearly with customers and internal stakeholders through written and verbal updates.
- Follow standard operating procedures security guidelines and asset management policies.
Required Skills & Experience:
- Hands-on experience in Depot Management/Configuration Center operations.
- Strong knowledge of End-User Device Lifecycle Management (laptops desktops AV smart devices).
- Working experience with Microsoft ecosystem and device management tools including:
- O365 / Microsoft 365
- Intune / Endpoint Management
- SCCM / Configuration Management
- Asset Management tools
- Practical working knowledge of ServiceNow for incident asset and task updates.
- Experience in hardware troubleshooting break/fix repair and vendor warranty coordination.
- Good understanding of shipping receiving and inventory control processes.
Behavioral & Professional Competencies:
- Strong written and verbal communication skills.
- Customer-focused mindset with the ability to work directly with end users and stakeholders.
- Ability to prioritize work effectively in a fast-paced project-driven environment.
- High ownership attention to detail and accountability.
- Willingness to work from the office and support hands-on operational activities.
- Positive attitude with readiness to learn and adapt. Project Code :
Job Tags
Full time, Work experience placement, Flexible hours