Job Description

Waldorf Astoria is looking for a Leisure Sales Manager to join the team in Park City ! If you understand the value of providing guests with an exceptional environment and personalized attention, you may be just the person we are looking for at Waldorf Astoria.

Waldorf Astoria Park City is the only Forbes Four-Star hotel offering slope-side access to the largest ski resort area in the United States: Park City Mountain Resort. With dedicated gondola access to over 7,300 acres of terrain, 300+ trails, one 22' half pipe and 16 on-mountain dining options, skiers and snowboarders alike will find their alpine paradise. When the snow melts and flowers begin to bloom, find your summer escape in Park City with the new Canyons Golf, surrounding Waldorf Astoria, as well as access to some of the best mountain biking trails and parks in the country. The hotel has 150 rooms, 4,000 square feet of banquet space, and 3 food and beverage outlets.

At Waldorf Astoria Park City, memorable events are delivered and expectations are surpassed. Here, even a corporate meeting or conference can feel like a prized incentive. We provide a stunning setting for product launches and individually tailored programs to ensure that we strike the right balance between spectacular destination, glorious environment and world-class food and wine. Offering two state of the art boardrooms with the latest technology or events with up to 70 guests can reserve our Presidential Suite. Frostwood, located on the main lobby level, offers a unique space with natural lighting and a decor with dark wood tones and mohair walls. This space can accommodate groups up to 60, and is ideal for reception space and private dining. Events up to 200 guests may choose from our fully enclosed 4,000 square foot Pavilion; available June through September, that overlooks Snyderville Basin. And for a one-of-a-kind dining experience take advantage of our private dining space in Powder.

In this role,  you will be responsible for selling this luxury property, developing and soliciting new accounts to positively impact leisure segments, while maintaining relationships with current accounts. Travel outside of the office to meet with customers and prospective customers to develop business, make proposals, negotiate contracts, and maintain contacts, conduct site inspections and close deals. Consistently meet with and entertain customers, conduct property tours, participate in tradeshows and industry and community events to promote facilities and services. 

The ideal candidate will have the following qualifications:

• Experience in Leisure Sales within a luxury hotel.

• Seasoned Sales experience in a hotel or resort environment.

• College Degree preferred, high school or equivalent education required

• Requires strong communication skills, both verbal and written.

• Most tasks are performed in a team environment with the employee acting as a team leader; there is minimal direct supervision.

• Ability to communicate customer needs and resolve complaints independently.

• Ability to establish and master goals.

• Ability to identify and develop accounts.

• Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel and Delphi/FDC

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  W hat will I be doing?
  As a Leisure Sales Manager , you would be responsible for representing the hotels services and facilities to prospective clients and customers in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Respond to sales inquiries from potential clients and customers seeking sleeping rooms, meeting space, food and beverage services, etc.

• Initiate new sales, prospects and qualifies leads and solicits potential clients

• Host and entertain clients and maintain client accounts

• Conduct property site visits and answer questions

• Determine rates, prepare proposals, negotiate contracts, service accounts and analyze lost business for the hotel(s).

• Develop sales plans and strategies to meet or exceed established revenue and room night goals

• Partner with operations departments to ensure full participation in servicing accounts

Major areas of responsibility/ management include, but are not limited to:

• Direct the identification, sales efforts, and relationships with individual travel producers including Retail travel agents, Consortiums, Wholesalers, Entertainment and Business Travel accounts.
• Assist in the integration of individual property efforts into the overall Resorts strategy.
• Direct the efforts to gather and organize relevant competitive information.
• Establish Leisure and Business Travel Marketing and Action Plans.
• Establish wholesale, retail, and corporate travel (where appropriate) target lists. Attainment of annual room night and revenue goal for the leisure and business travel market sales program.
• Initiate contact with perspective business travel industry accounts as identified through direct sales program.
• Make qualified sales trips and solicit new clients.
• Represent property at appropriate travel industry tradeshows, conference and meetings.
• Monitor travel industry customers with updates of programs, promotions and events on behalf of Waldorf Astoria.
• Review account's production and pattern to determine the appropriate market segment for negotiation.
• Ensure that travel industry policies and wholesalers are known and adhered to by all hotel and Operations staff.
• Interact with Sales and Marketing to ensure everyone is updated on new programs, packages and travel industry events that could make for positive public relations coverage in the trade or marketing platforms.
• Maintain active liaison with competitors regionally and nationally through personal contacts and professional associations.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:  

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.

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Job Tags

Summer work, Work at office, Night shift

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