Job Description

IT Support Specialist

Smyrna, GA

100% onsite with initial 90 days

Hybrid (Work from home once per week)

SUMMARY:

We are seeking an experienced and self-sufficient IT Support Specialist to support day-to-day IT operations while our other Systems Administrators are dedicated to other major implementation projects or tasks. This role requires an individual who can operate independently with minimal oversight, manage competing priorities, and resolve technical issues in a production business environment.

The position may also include data entry and operational support tasks for the other departments. Due to current project demands, this role requires immediate productivity and limited onboarding support.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned from time to time at the Company's sole discretion.

IT Support & Troubleshooting:

• Independently provide first-level technical support for hardware, software, and peripheral issues in a live business environment.

• Manage user accounts, password resets, and access permissions with minimal supervision.

• Respond to, triage, and resolve help desk tickets with appropriate prioritization and documentation.

• Escalate issues appropriately while maintaining ownership through resolution.

Hardware & Software Maintenance:

• Configure and deploy workstations, printers, and peripherals according to established standards.
• Perform routine maintenance, updates, and troubleshooting on user devices.
• Install and update software applications following documented procedures.

Documentation & Data Entry:

• Maintain IT inventory and asset tracking records.
• Update and follow existing IT documentation and procedures; identify gaps or outdated materials.
• Perform accurate data entry tasks for IT and other departments as needed, with a high degree of attention to detail.

Administrative Support:

• Prepare documentation and reports related to IT operations.
• Provide support for company meetings or events as required.
• Handle incoming IT support requests professionally and efficiently.

Operational Expectations

• Manage workload independently in an environment with limited day-to-day supervision.
• Exercise sound judgment when addressing issues that impact business operations.
• Adapt quickly to changing priorities during periods of high operational demand.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

• Technical Judgment – Demonstrates the ability to independently assess issues, determine appropriate action, and resolve problems that affect business operations.
• Autonomy & Accountability – Works effectively with minimal oversight, takes ownership of tasks, and follows issues through to completion.
• Adaptability – Able to operate in an environment with changing priorities, limited guidance, and time-sensitive demands.
• Quality & Accuracy – Consistently delivers thorough, accurate work with attention to detail.
• Dependability – Reliable, responsive, and able to meet commitments without close supervision.
• Professional Communication & Social Skills – Interacts professionally with users, colleagues, and stakeholders.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

• Degree or coursework in Computer Science, Information Technology, or a related field preferred.
• Prior hands-on experience providing end-user IT support in a production business environment for at least 3 years required.
• Demonstrated ability to operate independently and contribute with minimal ramp-up time.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of MS Office (Word, Excel, Power Point), Google Workplace.

OTHER REQUIREMENTS:

• Strong interest in IT systems and support.
• Excellent problem-solving and communication skills.
• Preferred: Experience with Active Directory or Microsoft Server environments.
• Preferred: Exposure to Google Workspace or Salesforce.
• Preferred: Previous help desk or technical support experience.
• Preferred: Experience with data entry or administrative support in an office setting.

CERTIFICATES, LICENSES, AND REGISTRATIONS: NONE

Supervisory Responsibilities : NO

TRAVEL: NONE

PHYSICAL DEMANDS:

The physical demands described here are not exhaustive and are representative examples of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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