Job Description

Who we are:

With the M-Files platform, knowledge workers can find information faster, work smarter, and achieve more. M-Files features an innovative metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This enables customers to eliminate information chaos, improve process efficiency, and automate security and compliance.

We help knowledge workers to work smarter.

To learn more about us we encourage you to visit our  company page .

To learn more about how we became a Certified Great Place to Work visit,  Working at M-Files | Great Place to Work .

Summary of the Role:

The Systems Specialist works closely with customers to understand their unique business needs and implement M-Files solutions that drive efficiency and productivity. This role requires deep industry expertise and a consultative approach to help organizations within tax, accounting, audit, insurance brokerage, wealth management, and management consulting achieve their strategic goals.

Responsibilities and Duties:

• Consult with customers to identify business challenges and recommend tailored M-Files solutions that align with industry best practices.
• Lead solution implementations by defining customer requirements and ensuring seamless integration with existing systems and processes.
• Provide industry-specific guidance to help clients optimize document and knowledge management workflows.
• Facilitate training and enablement sessions for customers, ensuring they maximize the value of M-Files solutions.
• Collaborate with sales teams to support pre-sales activities and present industry-focused solutions to prospective clients.
• Serve as a project lead on small to mid-sized implementations, ensuring timely execution and customer satisfaction.
• Advise on best practices for process automation, compliance, and document management within targeted industry verticals.

Collaboration Opportunities

• Guidance from Senior Systems Specialist, Solution Architect, or Business Consultant (depending on selected team, Business Solution or Technical Consulting)

• Working together with Key Account Manager in customer projects

• Working according to guidance by Project Manager in large projects

• Working together with Solution Architect in large projects

• Working with subcontractors in customer projects

Requirements

Who you are/Qualifications and Skills:

• Strong consultative skills with the ability to engage customers in meaningful discussions about industry challenges and solutions.
• Experience in tax, accounting, audit, insurance brokerage, wealth management, or management consulting.
• Knowledge of business automation processes and enterprise content management solutions.
• Proven ability to document client requirements and create solution specifications.
• Strong project management and problem-solving skills to drive successful solution deployments.
• Experience using enterprise software solutions, with a focus on business process optimization.
• Strong people skills and an ability to listen to the customer and translate their needs into specific actions and solutions
• Ability to drive projects to completion and manage issues
• Capability and interest for learning new methods and techniques
• Experience and knowledge of Windows-based environments, including Windows server and Workstations, IIS and MS SQL Server, Active Directory and Group Policies, is helpful
• Experience and working knowledge of databases and SQL language, is helpful
• Experience and working knowledge of programming languages (e.g. C#), is helpful

Participation in our Recruitment Process:

1.      Initial Phone Screen w/People & Culture Team Member

2.      Hiring Manager

3.      Internal Team Panel & Demo Assessment

5.      SVP of Global Sales

*Total Recruitment Process Time Investment for Applicant: 2hrs, 30mins

Benefits

Why M-Files?

We are a global company with Finnish roots and a strong passion for delivering innovative solutions that transform industries. By joining M-Files, you will have the opportunity to shape the future of knowledge work automation while growing your expertise in a collaborative and supportive environment.

Our guiding principles of " Make It Happen ", " Help Others ", and " Love Customers " are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey.

What We Offer:

• As a remote enabled company our employees enjoy the flexibility to establish their own life/work balance
• 10 paid holidays annually
• Unlimited PTO
• Matching 401K Plan (25% of employees' contribution up to the IRS max)
• Health insurance (PPO and HDHP/HSA plans offered)
• Dental insurance
• Vision insurance
• Life insurance (1x employee salary)
• Short-term disability (employer paid)
• Long-term disability (employer paid)
• Flexible Spending Plan (medical and dependent)

Join M-Files and help industry leaders transform the way they manage information and drive business success!

Job Tags

Similar Jobs