Job Description

Middleman | by Boka Restaurant Group

A cocktail-forward concept rooted in connection, Middleman is designed to bring people together over thoughtfully crafted drinks. Located between Alla Vita and Momotaro, it serves as a welcoming gathering space where guests can explore creative cocktails, small-batch Tennessee whiskeys, and rare spirits. With a program focused on discovery and a design inspired by European arcades, Middleman offers a stylish yet approachable environment for conversation, exploration, and shared experiences.

The Role

Working closely with the General Manager and Front of House leadership team, the Host is responsible for managing the flow of service through thoughtful guest seating and clear communication. This role plays a critical part in shaping the guest experience from arrival to departure by delivering warm, attentive, and efficient service.

What You’ll Do

• Manage the reservation book and seating arrangements to ensure an organized and efficient flow of service
• Greet guests with professionalism and warmth, creating a welcoming first impression
• Provide accurate wait times and clearly communicate updates to guests and the service team
• Maintain consistent, professional communication with guests in person, over the phone, and via email
• Follow established steps of service to support a high-quality dining experience
• Maintain an organized, clean, and inviting host stand and coat check area
• Ring in all to-go food and beverage orders and process payments accurately
• Proactively maintain and update guest profiles and notes in the reservation system
• Demonstrate a strong sense of urgency to support smooth and timely service
• Maintain awareness of menu offerings, including item availability and allergy considerations
• Uphold all food safety and sanitation standards
• Complete opening, mid-shift, and closing duties thoroughly and efficiently

Who You Are

• Passionate about hospitality and creating exceptional guest experiences
• Strong interpersonal and communication skills with a friendly, professional demeanor
• Able to multitask and stay organized in a fast-paced, high-volume environment
• Detail-oriented with the ability to anticipate guest and team needs
• Team-oriented with a collaborative mindset across FOH and BOH teams
• Open to feedback and committed to continuous improvement
• Proactive problem-solver who communicates effectively with leadership
• Flexible, reliable, and professional in both appearance and approach
• Maintain all required health and sanitation certifications

Why This Role

• Be part of a dynamic bar team focused on hospitality, flow, and guest experience
• Gain hands-on experience in a fast-paced, guest-focused environment
• Opportunity to grow within Boka Restaurant Group, which prioritizes internal advancement and long-term career development

Benefits & Perks

Health, Dental, and Voluntary Benefits Package (available after 90 days), employer-sponsored mental health and wellness resources, 401(k) program, paid sick leave, career mentorship and growth opportunities, and dining incentives across our 20+ establishments.

Physical Requirements

• Stand and walk for extended periods, including moving throughout the dining room and entry areas
• Ability to lift and carry light items (menus, small packages, coats) as needed
• Maintain awareness of surroundings to safely navigate a busy restaurant environment
• Ability to work in a fast-paced, high-energy setting

Job Tags

Full time, Flexible hours, Shift work

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