Job Description

Job Type: Full-Time 

Location: Homecare

Status: Non-Exempt

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Focus Areas: 

Coordination | Effective Communication | Patient Support | Monitoring | Collaboration 

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Position Summary​: 

The Clinical Medical Assistant, under the direct supervision of the Director of Clinical Services, assists in the ongoing support of field clinicians and patients. Builds on the community's resources to plan and direct services to meet the needs of individuals and families within their homes and communities. Conducts required follow-up to ensure initial records meet compliance expectations. Provides clerical support to the hospice team.

Duties & Responsibilities: ​​

• Schedule weekly clinical visits with the Director of Clinical Services to facilitate effective patient care and team collaboration. 
• Observe, record, and report any changes in patient conditions, including signs and symptoms, the Director of Clinical Services or RN Case Manager as needed. 
• Assist in calling and visiting patients to monitor their health and provide support. 
• Answer telephone calls, respond to inquiries, and communicate effectively with staff, patients, and families regarding care plans and services. 
• Contact outside physicians listed on the hospice assignments upon patient admission and discharge to ensure continuity of care. 
• Order DME (Durable Medical Equipment) based on patient condition and RN requests, ensuring timely delivery and setup of equipment. 
• Notify DME companies and pharmacies of patient needs and any changes in care requirements. 
• Assist team members in coordinating care plans with interdisciplinary team members, ensuring comprehensive patient support and effective communication. 
• Participate in team meetings to discuss patient progress and contribute to care strategies. 
• Deliver equipment and medication to patients' homes, providing setup and education assistance to ensure proper usage and functionality of the equipment. 

Skill & Knowledge Requirements: ​

• Proficient in Microsoft Windows and Microsoft Office applications.
• Strong organizational, written, and verbal communication skills.
• Demonstrates sound judgment and effective problem-solving using available resources and collaboration.
• Skilled in managing multiple tasks and priorities simultaneously.
• Able to follow both verbal and written instructions accurately.
• Maintains a positive, receptive attitude toward feedback and direction.
• Committed to the hospice philosophy and capable of accurately representing its mission and services.
• Self-driven, able to work independently as well as collaboratively in a team setting.
• Solid understanding of English grammar and general office practices, including typing and filing.
• Experienced in providing quality customer service.
• Basic mathematical proficiency and ability to produce accurate data.
• Familiar with commonly used medical terminology.
• Knowledgeable of Medicare requirements specific to certified hospice programs.

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Education & Experience​: ​

• Minimum Clinical Medical Assistant or Licensed Practical Nurse certification. 
• Minimum of 1 year experience in a healthcare environment or equivalent position.
• Operates phone system, computer hardware, calculator, printer, facsimile, copiers and other standard office equipment.
• Frequent use of own personal motor vehicle and cell phone to run errands as directed.

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Work Hours: ​

• ​Primarily Monday through Friday 8:00 a.m. to 4:30 p.m., with a half-hour lunch break. 
• Duties may occasionally require after-hour work, including weekends as needed. 
• Holidays observed. 

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Pay $21.00 - $24.00/ hourly

 
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

We are a growing hospice provider that provides palliative, hospice and bereavement services. We support to those facing a life-limiting illness, while enabling them to live with dignity, choice and comfort.We provide exceptional care and solution-based choices that align with patient values.We give support with a patient and family focus and are dedicated to the belief that quality of life matters.

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